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About teez-mon

about teez-mona

The "TEEZ-MON" characters were born as sketches representing the individual feelings of each ATEEZ member.

These characters are filled with the message, "I'm by your side," for both ATEEZ members and ATINY (fans) at all times.

FAQ

What payment methods can I use?

Please refer to the Usage Guide for the payment methods available in each country.

Check out the usage guide

How much is the shipping cost?

Shipping fees are determined by the country of origin and the weight of the product. Please see below for details.

Check out the usage guide

Can I change or cancel my order?

As we do our best to deliver your order as quickly as possible, we generally cannot accept changes or cancellations to your order. If you need to change the delivery address or product due to a mistake on your part, please contact us as soon as possible by replying to the order confirmation email.

Check out the usage guide

How can I check my order?

Once your order is complete, you will receive an automatic order email from the TEEZ-MON OFFICIAL OLINE STORE. If you are a registered member, you can also check your order details on your My Page.

I haven't received an order confirmation email?

If you are using a free email service such as Gmail, Yahoo! Mail, or Outlook, the email may have been automatically sorted into your spam folder.

Please change your settings so that emails from our company (info@teez-mon-official-store.com) are not sorted into your spam folder.

Q: What about returns?

Please see our refund (return and exchange) policy.

Check out the usage guide

What should I do if there is a problem with my order?

If there is a problem with the product you received, please reply to the order confirmation email with the following three items: If you cannot find your order confirmation email, please search for emails sent from [info@teez-mon-official-store.com].


1. Details of the problem

2. The photo in question

3. Order number

Refunds in case of cancellation

Generally, we will refund according to the method of payment used. Depending on the country, foreign exchange gains/losses and international transaction fees may occur, so the full amount may not be refunded.

Q1.How long is the delivery time?

Please check the product purchase page.

Where does my order ship from?

All orders are shipped from:

Art Trading Co., Ltd. Fulfillment Center Tokorozawa 626-4 Minaminagai, Tokorozawa City, Saitama Prefecture 359-0011

Why haven't I received my order?

We will send you a shipping confirmation email when your order is shipped. The shipping company and tracking number are listed in the shipping confirmation email. Please use the tracking number to check the delivery status.

Can I specify a delivery date and time?

Unfortunately, you cannot specify a date and time when placing your order. Your shipping confirmation email will include the shipping carrier and tracking number.

Please use the tracking number to coordinate the delivery date and time with the delivery company.

Which countries can you ship to?

Shipping is available to Japan, Korea, Taiwan, China, Indonesia, Thailand, Hong Kong, Australia, United States, Canada, Mexico, Brazil, Saudi Arabia, Netherlands, Spain, Germany, France, Belgium, and the United Kingdom.

Delivery company Domestic: Sagawa Express International: Japan Post (EMS)